Our philosophy

We have a total commitment to put every Alimak Hek customer at the heart of our business!

Looking at what we do through the eyes of each and every one of our customers has made customer satisfaction the driving force of our company. Because there are no short cuts to putting a smile on the face of a customer, we invest in systematic efforts to deliver solutions that can make every project successful, based on sustaining on-time delivery performance, quality conformance, reliability and availability.

Close to our customers, physically and mentally
With tens of thousands of construction hoists, industrial lifts, mast climbing work and transport platforms as well as underground equipment in use, we have unmatched insight into customer needs.

Being at the forefront of the industry enables us to develop suitable product applications based on our experience and dedication, and helps identify and meet customer expectations and requirements.

Helping you get the most out of our equipment is our worldwide commitment to provide a full spectrum of customer support services. You can count upon ongoing support from a local Alimak Hek sales, rental and service company or an authorized representative.

Long-term partnership
Your benefit from renting or buying products and added value services from the world’s leading maker of rack and pinion hoists, lifts and work platforms is that Alimak Hek’s size and financial stability makes us a reliable long-term partner. We can afford continuous investment in technology, equipment, competence, service and building marketplace presence.

Continuous improvement
Because we believe there is no substitute for excellence, our R&D commitment results in equipment and services, such as rental, meeting or exceeding the highest standards of quality and safety. Integrated software and application engineering are used to develop the most suitable system solutions based on your individual specifications, while computerized calculation programs allow us to provide fast, accurate technical support and costing.

Peace of mind
We want to give you peace of mind, from safety of personnel to rapid access to spare parts. Every component produced at our factories is subjected to rigorous safety control tests and component materials and design are constantly modified to further increase reliability and resistance to wear. All our subsidiary, distributor and dealer personnel, and maintenance staff, undergo continuous safety, technical and maintenance training.